If you don’t see the answer to your question below, don’t hesitate to reach out! We’re happy to assist and provide any information you need.
Hygeia Solutions was established with the primary goal of delivering exceptional customer service in the card payments industry. In a sector often plagued by unsolicited sales calls and inadequate customer support, Hygeia stands out by combining outstanding service with competitive transaction rates. This approach makes us a top choice for new businesses seeking reliable merchant services and the ideal card reader.
We will save you money then what your current provider is offering!
At Hygeia Solutions, we take pride in delivering a personalized service tailored to each merchant’s unique needs. Rather than engaging in a race to the lowest rates—compromising service quality—we focus on sustainable pricing that ensures long-term value for all parties involved. Our commitment is to providing lasting, high-quality support rather than short-term gains.
We believe in ethical selling, ensuring that every merchant fully understands their contractual terms before signing. By dedicating extra time upfront, we create transparency and trust, making the process seamless and beneficial for both the merchant and Hygeia Solutions.
Merchant services, chip and pin, card readers, card terminals, and credit card machines—these are all terms you’ve likely heard before. Merchant services refer to the sector that connects acquiring banks with businesses, enabling them to accept Visa and MasterCard payments from customers. With various fees and charges involved, navigating this landscape can feel overwhelming.
At Hygeia Solutions, our mission is to simplify the process by breaking down all associated costs, ensuring complete transparency so you can feel confident and secure in our hands.
We will supply E-commerce, hospitality, retail, and the service sector and even have links to process high risk merchants. A high risk merchant would be anyone who takes a deposit or provides a void in time between transacting and delivering a product or service. We would welcome your inquiry so that we could provide you with some friendly advice if required.
There are various types of card payment terminals designed to suit different business needs. Whether your business requires a portable terminal, a GPRS or WiFi-enabled device, or a fixed countertop terminal, we have the right solution for you.
At Hygeia Solutions, we provide expert guidance on the pros and cons of each option, ensuring you choose the best fit for your business. We supply terminals from leading manufacturers such as Verifone, PAX, and Ingenico, guaranteeing access to the latest technology on the market.
At Hygeia Solutions, we believe that understanding your costs is crucial to building a strong and transparent relationship. When merchants ask, “What are your lowest rates?” our approach is not just about offering the cheapest option but about creating a tailored rate plan that fits your business needs.
Our commitment is to provide clear, upfront pricing with full transparency on all charges, ensuring you have complete confidence in your merchant services.
Our standard settlement is T+3 which means that you will have the funds in your bank account in 3 days from the date of the transaction. There are also options with certain acquirers that we could place you with who will settle your account the very next day.
If your payment terminal breaks or stops working, we will deliver you a brand new one the very next day. Of course, if your machine is damaged through misuse, you will be charged, but we can still dispatch the same day.
If your business takes payments at a table, or you must take the terminal to the customer then a portable or mobile card machine is the best fit for your business. As long as you have the correct connectivity.
We would always recommend that the WIFI that you connect your payment terminals to is dedicated just for this purpose, this will make taking payments quicker and will help ensure that the network does not slow at busy times.
Our mobile card machines are known for their impressive battery life. Once fully charged the battery life with expected usage is 8 hours. These are easily chargeable, and each terminal comes with a charging cable as standard.
Portable terminals are perfect for venues that do not have an extensive reach within the building. They rely on a signal from the base that is plugged into the Ethernet, so if you need to move around lots within your building then a mobile might be a better fit. However, if you run a business that is serving clients at a counter then a portable terminal might be the correct solution for you. With fast transaction speed and a base to ensure battery life is always retained, a portable terminal is perfect for busy hospitality venues.
A portable payment terminal is connected through a base that is connected through Ethernet. The terminal then sits on the base and can be connected via either Bluetooth, GPRS, or WiFi. The hand unit can be removed to up to 100 meters in some cases from the base to process transactions.
All our portable payment terminals are fully supported by our dedicated technical support lines which are open 7am – 11pm 7 days a week.
If your mobile payment terminal breaks due to a manufacturer's fault, we offer a 24-hour swap-out service as standard. However, please note that if you break your terminal by dropping it then our warranty does not cover this, and you would be expected to pay for the repair.
If your business is a busy store that is driven by an EPOS system to which your clients visit the till to make a payment or have connectivity issues, then a fixed terminal is probably the correct solution for you. A fixed solution negates any reception issues and if you have a secure internet connection will keep you processing fast and securely. We at Modern World work with the leading providers of fixed payment terminals.
The fixed payment terminals are connected by either being wired directly into the EPOS system, a router, or directly into the telephone line, however, this method is slowly being phased out. So, it is vital that you have a stable internet connection for a fixed payment terminal.
A fixed payment terminal is usually powered by electricity and plugged into the mains therefore does not require a battery.